SHIBA volunteers provide exceptional customer service to Medicare clients

April marks National Volunteer Month and our Statewide Health Insurance Benefits Advisors (SHIBA) program recognizes the more than 400 people statewide who selflessly volunteer their time to help people navigate Medicare. They’re an integral part of the consumer protection work we do here at the Office of the Insurance Commissioner. SHIBA volunteers assist people at a Spokane outreach event During 2017, SHIBA volunteers: Assisted more than 87,000 Medicare beneficiaries, their families and caregivers with one-on-one counseling in person and over the phone to help them: Evaluate their insurance needs. Choose a Medicare plan. Choose a Medicare supplement plan. Review long-term care options. Apply for low-income subsidies (to help pay for prescription drugs) and Medicare Savings Plans (to help pay Medicare Part A and B premiums, copays and deductibles). Educated more than 108,000 people about Medicare. Held more than 3,300 outreach events statewide. Last year, our voluntee...